Gen Z workers have grown up in a world where you can get any answer in seconds, share a thought in real time, and connect with anyone, anywhere. So when they walk into your office and see communication that moves at the speed of molasses, something's gotta give.
I remember when I first started working with a Gen Z colleague who'd send me a quick Teams message instead of an email. My first thought was, "Why didn't they just email me?" But then I realized — their way was actually faster and got the job done better. That moment changed how I think about workplace communication.
They want it fast and real
Gen Z doesn't want to wait three days for an email response. They're used to getting replies within minutes, not hours. Think about it — they've been texting since middle school and grew up with Instagram DMs. Waiting for email feels like watching paint dry.
They prefer tools like Slack, Teams, or even quick video calls. These feel natural to them because that's how they've always talked with friends and family. It's not that they're impatient — they're just trying to be efficient.
Keep it short and sweet
Long, formal emails make Gen Z's eyes glaze over. They want the main point up front, no fluff. Instead of writing, "I hope this email finds you well," just jump right in with what you need.
They're also totally fine with emojis and casual language at work. A thumbs up emoji can replace "Thank you for your response, I agree with your suggestion." Both say the same thing — one just takes way less time.
They want to be heard, not just told
This generation grew up sharing their thoughts online and getting feedback instantly. They expect the same at work. They want managers who listen to their ideas and respond quickly, not ones who disappear into email black holes.
Gen Z workers thrive on feedback loops. They'd rather have a quick five-minute chat about a project than wait for a formal review next quarter. They want to know how they're doing right now, not in six months.
Make it visual
Gen Z processes information differently. They love screenshots, quick videos, and visual explanations. Instead of writing a long email about how to use new software, record a two-minute screen share. They'll get it faster and remember it better.
The bottom line
Working with Gen Z isn't about learning a whole new language — it's about being more human in how we communicate. They want authenticity, speed, and real connection. And honestly? That sounds pretty good to me.
The companies that figure this out first will have a huge advantage in attracting and keeping the best young talent. So maybe it's time to put down that formal email and pick up something a little more... human.